Cancellations
We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. Please note that we cannot cancel the order once the product has already been shipped.
Returns (if applicable)
We accept returns on products. Customers have the right to apply for a return within 14 days after delivery.
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Procedure: Please contact our Customer Service team to obtain the correct return address before sending any packages.
Damaged or Incorrect Items
We take full responsibility for items that are damaged during transit or are incorrect due to our error.
Rapid Processing: If your item arrives damaged, please provide photos of the damage to our customer service. We will process your refund request within 1 business day.
Shipping Costs: In these cases, the consumer will not be required to bear any shipping fees for the return or replacement.
Refunds for Customer Dissatisfaction
If you are not satisfied with your purchase for personal reasons:
Processing Time: Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 1 business day.
Payment Method: The credit will automatically be applied to your original method of payment.
Notes & Exceptions
Custom Items: Custom-ordered or personalized items are not eligible for the 14-day refund/return policy.
Shipping Fees: If the return is due to consumer preference (e.g., change of mind, “not satisfied”), the consumer is responsible for the shipping fee. The cost will depend on the carrier you choose.
Restocking Fee: No restocking fee will be charged to consumers for the return of a product.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted (usually 3-5 business days depending on the institution).
If you’ve done all of this and still have not received your refund, please contact us.
We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. Please note that we cannot cancel the order once the product has already been shipped.
Returns (if applicable)
We accept returns on products. Customers have the right to apply for a return within 14 days after delivery.
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Procedure: Please contact our Customer Service team to obtain the correct return address before sending any packages.
Damaged or Incorrect Items
We take full responsibility for items that are damaged during transit or are incorrect due to our error.
Rapid Processing: If your item arrives damaged, please provide photos of the damage to our customer service. We will process your refund request within 1 business day.
Shipping Costs: In these cases, the consumer will not be required to bear any shipping fees for the return or replacement.
Refunds for Customer Dissatisfaction
If you are not satisfied with your purchase for personal reasons:
Processing Time: Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 1 business day.
Payment Method: The credit will automatically be applied to your original method of payment.
Notes & Exceptions
Custom Items: Custom-ordered or personalized items are not eligible for the 14-day refund/return policy.
Shipping Fees: If the return is due to consumer preference (e.g., change of mind, “not satisfied”), the consumer is responsible for the shipping fee. The cost will depend on the carrier you choose.
Restocking Fee: No restocking fee will be charged to consumers for the return of a product.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted (usually 3-5 business days depending on the institution).
If you’ve done all of this and still have not received your refund, please contact us.